Customer Service Operations Representative | Full-Time | Lagos
Customer Service Operations
Representative | Full-Time
Sopex Hitech Services Limited is
a leading flexible packaging, manufacturing, and industrial company with extensive
knowledge in packaging solutions.
We are recruiting to fill the position below:
Job Title: Customer Service Operations Representative
Location: Isolo, Lagos
Job Type: Full-time
Job Summary
- The Customer Service Operations
Representative will be responsible for overseeing all aspects of the
customer service operations at Sopex Hitech Services Ltd
- This includes managing customer
interactions, coordinating production schedules, and ensuring that orders
are processed and delivered on time.
- The Customer Service Operations
Representative will work closely with the sales/marketing team, factory
managers, inventory and packing teams to ensure customer satisfaction and
operational efficiency.
Key Responsibilities
- Manage customer orders and
inquiries through phone, email, and other channels.
- Coordinate production schedules
to ensure timely delivery of orders.
- Communicate with factory managers
to ensure that production runs smoothly and meets customer deadlines.
- Work with logistics teams to
monitor transportation schedules and ensure timely delivery.
- Resolve customer complaints and
issues in a professional and timely manner.
- Maintain accurate customer
records and track order progress.
- Analyze customer data and market
trends to identify opportunities for improvement and growth.
- Develop and implement customer
service policies, procedures, and guidelines.
- Provide training and support to
customer service teams to improve overall service quality.
- Participate in cross-functional
teams to support projects and initiatives related to customer service
operations.
Requirements
- Candidates should possess a bachelor’s
degree qualification with 3 - 6 years work experience.
Application Closing Date
13th July, 2023.
How to Apply
Interested and qualified candidates should send their Application Letter and CV
to: sopexhltd@gmail.com using the Job
Title as the subject of the mail.